Privacy Policy
Last updated: 21 May 2026
This privacy policy explains how personal information is handled when you use preferredgas.co.uk.
Preferred Gas ("the Business") provides Plumbing & Boiler Services in The North East and surrounding areas. The website is operated with platform and enquiry-handling services from Trustmark Trades ("Trustmark Trades").
Where no company registration number is listed, the business may operate as a sole trader or partnership.
Business registered address: Preferred House, 4-5 Merchant Court, Monkton Business Park South, Hebburn, Tyne and Wear NE31 2EX
Business contact: info@preferredgas.co.uk · 0191 743 0596
Phone numbers and email addresses shown on this site may be answered or routed through Trustmark Trades on behalf of the Business so your enquiry can be passed to the right team.
Who is responsible for your data
Under UK data protection law, the Business is responsible for personal information needed to quote for and carry out Plumbing & Boiler Services work. Trustmark Trades processes information to operate this website, receive and route enquiries (including phone and email), and support the Business with lead handling. Where both the Business and Trustmark Trades decide how and why data is used for enquiries, we do so in line with UK GDPR requirements.
Information we collect
We may collect information you provide when you contact us (for example via phone, email, or contact forms), including your name, phone number, email address, address, and details about the service you require.
We may also collect technical data such as IP address, browser type, and pages visited when you use this website, including through cookies and similar technologies where applicable.
How we use your information
We use your information to:
- receive, record, and pass on enquiries to the Business;
- respond to you about Plumbing & Boiler Services in The North East;
- operate, secure, and improve this website;
- meet legal and regulatory obligations in the United Kingdom.
Our lawful bases under UK GDPR may include performance of a contract, legitimate interests (such as responding to enquiries and running the website), and consent where required (for example for non-essential cookies or certain marketing, if used).
Sharing your information
We do not sell your personal data. We may share information with:
- Preferred Gas, so they can respond and provide services;
- Trustmark Trades, to operate the website and handle or route communications;
- trusted service providers (for example hosting, form, analytics, or telephony providers) who act on our instructions;
- regulators, courts, or others when required by UK law or to protect legal rights.
Data retention
We keep personal data only for as long as needed for the purposes above, including handling enquiries and any follow-up with the Business, unless a longer period is required by law.
Your rights
Under UK data protection law you may have rights to access, rectify, erase, restrict processing, object, and data portability, and to withdraw consent where processing is based on consent.
To exercise rights relating to Plumbing & Boiler Services work, contact the Business at info@preferredgas.co.uk. For platform or website-related processing, contact Trustmark Trades at privacy@trustmarktrades.com.
Complaints
If you are unhappy with how your data has been handled, please contact us using the details above. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website may use cookies to improve functionality and measure performance. You can control cookies through your browser settings.
Changes
We may update this policy from time to time. Please review this page periodically. Last updated: 21 May 2026.